Services

Services consists of CRM Functions to help your customer support teams  efficiently resolve Queries, Requests and Issues from your customers.  The reporting features lets you easily monitor the performance of your customer support process and increase customer satisfaction

Following Functions are present under Services

Cases

Issues and Requests submitted by your customers are logged as cases in the CRM. The cases are automatically associated with your customers so that all cases associated with a specific customer can be tracked in one place.  Using the Soffront CRM you can design and customize your customer support process allowing the entire support team to follow a predefined process for issue resolution. This guarantees quick resolution times and higher customer satisfaction.  Read more…

Solutions

Solutions for resolved cases are available in the Solutions Section of the CRM. This enables your support team to use the CRM as a knowledge base and search  for probable solutions and reference them in order to quickly solve a specific issues. This saves a lot of troubleshooting time and speeds up issues resolution which leads to higher customer satisfaction.Read more…

Projects

Projects help you to keep an eye on all ongoing Projects. You will get an overview of the type of  projects, what stage they are in, people responsible for them, due date of the project and more. Here you can create and track projects with ease. Read more…

Issues

Issues allows you to Create and track Issues (defects, features, etc).Read more…

Service Reports

Service Reports helps you to analyze the support  data and provides you an understanding of the support process performance. Read more…